CANCELATION

When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. The following agreement will be included in your service waiver which needs to be signed prior to your appointment.

  • I understand that arriving 10-15 minutes or later to an appointment will result in having to reschedule at my convenience.

  • I understand color appointments need to be confirmed 48 hours in advance and haircuts 24 hours in advance.

  • I understand if I do not cancel OR reschedule my appointment within these time frames I will be charged 50% of the cost of the appointment.

  • I understand if I do no call-no show I will be charged 100% of the appointment cost.

  • I understand having a credit card on file is required to make reservations and will not be charged unless you violate the cancellation policy.

REFUND

THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no additional cost.

GREEN CIRCLE

FLOWE IS A GREEN CIRCLE SALON

Green Circle helps salons like ours recycle and repurpose everything from metal and plastic to unused hair products to hair clippings. We know that every individual and business plays a role in keeping our environment healthy. We’re committed to doing our part in not only making our clientele more beautiful but also protecting our environment. The $5 fee is applied to every service so that we are able to give back to the environment in a healthy, safe way. Thank you for your support in helping Flowe Studio keep our world safe.