Cancelation Policy

When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. The following agreement will be included in your service waiver which needs to be signed prior to your appointment.

• I understand that arriving 15 minutes or later to an appointment will result in having to reschedule at my convenience.

• I understand all services need to be confirmed 48 hours in advance to avoid cancellation fees.

• I understand if I do not cancel OR reschedule my appointment within these time frames I will be charged 50% of the cost of the appointment.

• I understand if I do not call and do not show up for my appointment I will be charged 100% of the appointment cost.

• I understand having a credit card on file is required to make reservations and will not be charged unless you violate the cancellation policy.

REFUND Policy

THE EMPLOYEES DELIGHT THEMSELVES IN PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE.

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no additional cost.